What is Non-Delivery Report (NDR)?
An authoritative operational guide, calculation formulas, real-world e-commerce examples, and margin optimization strategies.
A Non-Delivery Report (NDR) is a real-time notification generated by a courier service when a delivery attempt fails due to buyer unavailability, incorrect address, or refusal to accept COD.
Formula & Calculation
Real-World E-Commerce Example
A delivery agent marks a package as "Customer Unavailable" at 4:30 PM. An automated NDR notification is pushed via API to PointNXT, triggering an immediate WhatsApp message to the customer to reschedule the delivery window.
How Non-Delivery Report (NDR) Impacts Your Margins
Resolving NDRs within 24 hours prevents packages from being marked as RTO, directly recovering forward courier freight and preserving marketing customer acquisition costs.
How PointNXT Automates & Solves This
PointNXT automates NDR workflows by connecting directly with WhatsApp Business APIs to capture buyer re-attempt preferences and instructing courier APIs automatically.
Related Operations & Logistics Concepts
Common Questions: Non-Delivery Report (NDR)
What is Non-Delivery Report (NDR) in simple terms?
A Non-Delivery Report (NDR) is a real-time notification generated by a courier service when a delivery attempt fails due to buyer unavailability, incorrect address, or refusal to accept COD.
How does Non-Delivery Report (NDR) affect e-commerce margins?
Resolving NDRs within 24 hours prevents packages from being marked as RTO, directly recovering forward courier freight and preserving marketing customer acquisition costs.
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