Data Deletion Instructions
How to request deletion of your data from PointNXT Whatsapp Shopping Bot
1. Introduction
PointNXT Shopping Bot integrates directly with your WhatsApp Business Account and Meta Commerce catalog to enable conversational commerce, automated order tracking, inventory sync, and seamless sales checkouts.
At PointNXT, we respect your data ownership. You have full sovereignty over your information and can request the permanent deletion of your integrated business data at any time.
2. How to Request Data Deletion
You can initiate the data deletion process through either of the two official channels listed below:
For Option 2 (Email Support), please use the following structure:
Subject: Data Deletion Request
Business Name: [Your Registered Business Name]
Registered Email Address: [Your Account Email Address]
WhatsApp Business Phone Number: [Your Connected Phone Number with Country Code]
3. What We Delete
Upon receiving your request or when you disconnect the channel, PointNXT permanently purges the following data elements from our active production systems:
4. Data Retention
We follow strict security and validation guidelines before erasing user-related accounts to protect our merchants from accidental deletions.
5. Contact Information
For any inquiries regarding data deletion, access rights, or general security compliance of the PointNXT WhatsApp Shopping Bot, please get in touch with us: