Conversational Commerce

WhatsApp Shopping Bot for E-commerce

Enable conversational commerce with our WhatsApp shopping bot. Transform your WhatsApp Business number into an automated e-commerce storefront. Let customers browse catalogs, place orders, and track shipments instantly.

Launch Your Bot

End-to-End Shopping on WhatsApp

Don't make customers navigate away to a website. The PointNXT WhatsApp Shopping Bot brings your entire product catalog directly into the chat. Customers can view products, add to cart, and provide shipping details all within WhatsApp.

Automated catalog sharing via WhatsApp API
Interactive buttons and list messages for easy navigation

PointNXT Store

Hello! Welcome to our store. 👋

What would you like to do today?

Browse Catalog

Track Order

Your order #1042 has been shipped! 🚚

Carrier: Delhivery
Tracking: DLV98127390123

Automated Order Tracking & Support

Reduce WISMO (Where Is My Order) tickets by 80%. As a unified e-commerce order management software, PointNXT automatically pushes real-time shipping updates to your customers via WhatsApp. Customers can also reply to the bot to get instant tracking links.

Automated dispatch and out-for-delivery notifications
Abandoned cart recovery messages
Seamless human hand-off for complex support queries

Trusted by 200+ scaling D2C brands

BrandOne

FastRetail

GlobalD2C

TrendSetters

"Implementing PointNXT's WhatsApp bot reduced our customer support ticket volume by over 60% within the first month. Our customers love getting instant updates without having to email us."

— Sarah J., Head of Operations at FastRetail

PointNXT vs WATI vs LimeChat

Evaluating conversational commerce tools? Discover how PointNXT's integrated OMS & WMS backend stack stands against specialized chat interfaces like WATI and LimeChat.

Read Full Comparison Report

Frequently Asked Questions

Do I need to get a new WhatsApp number?

No, you can port your existing WhatsApp number to the official WhatsApp Business API, provided it isn't currently active on the regular WhatsApp consumer app.

Does it seamlessly hand off to human agents?

Yes. If the bot cannot answer a complex query, or if a user specifically requests human support, the conversation is immediately routed to your live support agents via our unified inbox.

Can I use this alongside my Shopify store?

Absolutely. PointNXT syncs bidirectionally with Shopify. When a customer buys via WhatsApp, inventory is deducted in Shopify in real time, preventing overselling.