E-Commerce Order Management, Streamlined

Streamline E-commerce Orders processing, fulfillment, tracking, and shipping across multiple channels through PointNXT. Get actionable insights into each product’s performance regularly!

pointnxt oms dashboard

Omnichannel Order Management

PointNXT is a cutting-edge software platform designed specifically for multi-channel order management. We’ve engineered a comprehensive solution that simplifies the intricacies of order fulfillment, making it effortless for businesses seeking an all-in-one software solution. 

We have developed a robust platform that seamlessly integrates with your various sales channels, inventory, and shipping carriers. With PointNXT, you can automate order processing, streamline inventory management, track shipments, and deliver outstanding customer service, all through an intuitive, centralized dashboard.

What features do you get?

Centralized Order Fulfilment

PointNXT revolutionizes centralized order fulfillment by consolidating orders from multiple sales channels into a single, easy-to-manage dashboard. With real-time order syncing and automated processing, you can efficiently handle orders from various platforms, reducing errors and fulfillment times.

WhatsApp Shopping Bots

PointNXT empowers e-commerce businesses with WhatsApp Shopping Bots, allowing you to engage with customers seamlessly on this popular messaging platform, enhancing their shopping experience.By harnessing the power of automation and personalized interactions, PointNXT not only boosts your presence on WhatsApp but also drives increased sales and customer satisfaction across your e-commerce operations.

Address Validation

PointNXT’s Address Validation feature ensures accurate delivery by verifying and standardizing addresses, reducing shipment errors. For e-commerce businesses, this means fewer undeliverable packages, improved customer satisfaction, and streamlined shipping processes.

Customizable Rules Engine

PointNXT’s Customizable Rules Engine empowers you to tailor order processing workflows to your unique business needs, ensuring seamless automation and efficiency. This feature is a game-changer for e-commerce businesses, enabling them to automate complex order routing, prioritize orders based on criteria, and optimize their entire fulfillment process for maximum productivity.

Integrated IVR

With integrated IVR, PointNXT enhances customer support by allowing automated phone interactions, ensuring efficient query resolution and order tracking. This feature empowers e-commerce businesses to provide seamless and responsive customer experiences, ultimately boosting customer satisfaction and loyalty.

Have more questions? Please let us know.